Shipping & Delivery Policy

Thank you for shopping with Tasheed Trading and Contracting. We aim to offer you the best shipping options, no matter where you live. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

• All orders are processed within [5–10 business days] (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

• Note: Processing times may be extended during peak sales periods, promotional campaigns, or for custom/special-order materials.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout, based on the total weight, dimensions, and destination of your order.

Shipping Method	Estimated Delivery Time	Cost
Standard Delivery	[3–7 Business Days]	Calculated at Checkout
Express Delivery	[1–3 Business Days]	Calculated at Checkout
Heavy / Bulk Freight	[5–10 Business Days]	Quote Provided at Checkout

Delivery delays can occasionally occur due to logistics, weather, or custom clearance.

3. Freight & Heavy Item Shipping

Because many of our products (e.g., WPC panels, large-format ceramics, parquet flooring) are oversized or heavy, they may be delivered via freight service:

• Curbside Delivery: Standard freight delivery is curbside only. Drivers are not responsible for bringing items inside your property or carrying materials up stairs.

• Unloading: Please ensure you have adequate space and personnel available to receive and unload heavy shipments upon arrival.

4. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and a link to track your package. Please allow 24 hours for the tracking information to become active.

5. Delivery Address & Changes

• Please ensure your shipping address is accurate and complete before finalizing your order.

• We cannot change the shipping address once an order has been dispatched.

• We are not responsible for orders delivered to incorrect addresses provided by the buyer.

6. Damages, Shortages & Issues Upon Delivery

Due to the nature of building materials, please inspect your items immediately upon arrival:

• Visible Damage: If you notice external damage to the packaging, please note it on the delivery receipt/bill of lading with the driver before signing.

• Reporting: Inspect your order carefully. If any items are missing, wrong, or damaged, you must contact us within [48 hours / 7 days] at support@tasheedcontracting.net with photos and your order number so we can process a full replacement or refund per our Refund Policy.

7. International Shipping & Customs/Duties

• Coverage: We ship domestically within [Your Country/Region] and internationally to [List Countries / Select Regions].

• Taxes & Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tasheed Trading and Contracting is not responsible for these charges if they are applied; they are the responsibility of the customer.

8. Contact Us

If you have any further questions about our shipping procedures or the status of your order, please contact our support team:

• Email: support@tasheedcontracting.net

• Customer Support Hours: [Monday – Friday, 9:00 AM – 5:00 PM]